Frequently Asked Questions
HealtyFitLifestyle – Frequently Asked Questions (FAQ)
1. Shipping & Delivery
Q: How long does shipping take?
A: For domestic orders, shipping typically takes 7–14 business days. International orders may take 14–31 business days, depending on the destination and customs processing times.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping times range from 14 to 31 business days.
Q: How much does shipping cost?
A: Shipping is Free.
Q: How can I track my order?
A: Tracking information will be uploaded and emailed to you as soon as your order is processed and shipped. If you haven’t received your tracking link, please check your spam/junk folder or contact us.
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
A: We start processing orders as soon as possible, so changes or cancellations must be requested within 12 hours of placing the order. Please contact us immediately for assistance.
Q: Why didn’t I receive a confirmation email?
A: Confirmation emails are sent automatically. Please check your spam or promotions folder. If you still don’t see it, reach out to our support team.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
Q: How do I start a return?
A: Please contact our customer service with your order number and reason for return. We'll provide return instructions and a return address.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return. You’ll receive the refund to your original payment method.
4. Products & Inventory
Q: Are your products authentic and safe?
A: Yes, all of our products are sourced from reputable suppliers and are quality-checked before being shipped out. We prioritize health, safety, and customer satisfaction.
Q: The item I want is out of stock. Will it be restocked?
A: Some of our popular products may sell out quickly. If an item is out of stock, you can sign up for restock notifications on the product page or reach out to our support team for estimated availability.
5. Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and receive exclusive offers.
Q: How can I contact customer support?
A: You can reach us via our Contact Us page or by emailing healtyfitlifestyleonly@gmail.com. We aim to respond within 24–48 hours (excluding weekends and holidays).
Q: Where is HealtyFitLifestyle based?
A: We operate online and partner with suppliers globally to bring you a curated collection of wellness and fitness products.
6. Other Common Questions
Q: Do you offer discounts or promotions?
A: Yes! We regularly run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated.
Q: Are there any customs or import fees for international orders?
A: Some countries may charge customs or import duties upon arrival. These fees are the customer’s responsibility and vary by country.
Q: Is my personal and payment information secure?
A: Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your information is protected.